‘Very professional fitters, excellent job!’
May I let you know that you are streets ahead of your competition in terms of efficiency and response times! :-)
Thank you very much for the polite, efficient job that you both did yesterday fitting our windows - you worked so hard from start to finish. Next time we have windows we will ask for you. Thank you again.
Following the fitting of our windows on 10-11 November, I wanted to give some feedback on our Kloeber experience. From our initial meeting at the Grendon showroom, we were impressed with the quality of the windows and doors, and the level of knowledge and the professionalism of staff. We opted for the replacement of existing windows as well as a new front door and windows for a new extension, which added significant cost to the build project; there was a lot for us to consider, and our many questions and queries were dealt with promptly by Jonnie, and with an understanding of the importance of our decision making.
Come the day of installation, Mark led the four-man team, all of whom were outstanding - professional, friendly, and hard-working. It was a pleasure to have them on site. Nothing was too much trouble and any problems were brought to our attention immediately, rather than covered up. This certainly gave me assurance that all of the work was professionally carried out. I would really appreciate it if you could pass this on to Mark and the rest of the installation team.
We are delighted with the quality and finish of the windows and doors, and would recommend Kloeber to other home-owners. All in all, the Kloeber team members that were involved in our order were outstanding and a credit to the business. We would be grateful if you could pass this feedback onto those team members, as well as sharing it with the relevant managers
Good Morning Mr. Zimmermann, I am writing to advise you that we are happy with the quality of the door and frame supplied. Also, we have appreciated the efficient manner in which our small order has been handled including the delivery. Thanks!
Hi Toby, Thank you for sending through the vent covers for the door. The service, as usual is exceptional and I am very appreciative.
What a fantastic job by your fitting team, customer service at it’s very best! The team were a pleasure to have on site and did a 5* job at fitting our beautiful doors and windows – thank you!
Nick, Good Morning. Please pass on thanks to the fitters for last Friday works, good lads who worked hard and did a grand job. Doors look great, good decision to leave the fitting of these to you as although we are pretty good and windows no problem, these were a different kettle of fish particularly given the weight involved. Hopefully the lads enjoyed our Gallows Hill site, we tried our best to look after them.
Toby, Thank you for getting all the windows in before Christmas, you are the self build version of Father Christmas! You’re efforts and patience have been greatly appreciated. Thanks for everything, have a great Christmas.
Connor, Just to let you know that the installation did a great job yesterday, door has also transformed the kitchen - very happy
just a quick update;
My builder has installed the Kloeber products we bought from you, and has said that it is some of the best material he has ever worked with. Thought I would pass this on. Thank you
Good afternoon Connor, It's all too easy nowadays to shout and holler when things don't go well but I wanted to take the opportunity to tell you how happy we were with the job the instal team did yesterday. Matt and the chaps did a brilliant job and were a credit to the company, both in terms of quality of work and attitude. Please pass on our thanks to all concerned.
I just wanted to say a very big thank you for your amazing service. From beginning to end it has been a joy to work with you. A special thank you to Chris Jones for his customer service - so efficient and nothing too much hassle. Having refurbished my house I have dealt with so many different companies with poor customer service, so it is lovely when you find a company where it is good. Kloeber have exceeded this and I will definitely use you for any future project.
Hi Graham, A big thank you to you and all at Kloeber for helping me with the installation problems I had with my doors, especially as you hadn't installed them and so had no responsibility. I think that you handled the situation in a very positive, professional and friendly manner including providing replacement seals, sealant & paint free gratis. All is now ok with my doors mainly down to you. Could you please pass my thanks on also to Kevin who provided excellent technical help.
Hello Emma, I am pleased to say I took delivery of my doors today as promised by yourselves.
Please pass on to the whole team at Kloeber my thanks for an excellent service in supplying the doors and what an easy process it has been. My thanks also to Ed your delivery driver who was most courteous and helpful.
Hi Matt, let me tell you that my joiner had done an excellent job of measuring, the frame was exactly to size and as he said it and the door went in as if they had been made for the job. We are completely satisfied with the appearance, quality, feel and finish of your superb product. Thank you (and some of your colleagues) for all the friendly, cheerful and thoroughly professional help during the ordering process. I will not hesitate to recommend Kloeber if I'm ever asked.
Dear Jeremy, We are delighted with our windows and the service from yourselves has been fantastic right from our first encounter at grand designs, and through our visits to sunbury and Bicester, to us finally making the (right) decision to chose kloeber and the Windows being installed!
Can you please pass on our thanks to Ian and Toby and the fitters and to John for the last visit. Thank you so much.
Hi Nick, Just dropping you a quick email to say all our doors and windows are now in and your fitters have just left site. We are not only pleased with the quality but also the service we’ve had from yourself, the fitters, who went out of there way to check our other Kloeber doors installed by my builder and even the delivery driver who was very friendly. We won’t hesitate to use Kloeber for the second phase of our project and we have already recommended yourselves to interested neighbours.
Via Trustpilot - Excellent front door, excellent customer service - Impressed! Purchased our front door with Kloeber were a superb company to deal with quality of door is second to none, customer service is excellent and fitters a pleasure to have in house and did a superb job and went the extra mile to fit - we are thrilled with the quality of our new door and every one who visits us coments on it - thank you Kloeber - highly recomend you get what you pay for! Quality product.
Dear Toby, I wanted to take this opportunity to thank you and the team for your co-operation and excellent service during our recent container project in Cambridgeshire. The restrictions emposed on us, the strict lead times and the documentation required presented somewhat of a headache for us all I am sure. However, despite this, we found your company to be extremely accommodating and helpful througout the booking process and also at the time of delivery. Your colleagues who attended on site were also brilliant and could not be faulted, the products provided were also of excellent quality and the client was over the moon. We are all too often told if there is a problem, however when something goes well we are often not informed! I therefore thought it really important to pass on our thanks on behalf of us and our client. We look forward to working with you again in the future.
Bought a funky front door and 4 windows of various sizes in 2014. Fitted all items ourselves as part of a refurb on our bungalow. All items fitted flawlessly and are very substantialy engineered. One year on everything is still fits perfectly and the paint finish is still as new. Havn't needed the aftersales but the rest of the service and advice was very good. No hesitation in recommending.
We have just got to the end of a major house renovation and so have had experiences with a range of different suppliers. Kloeber, who supplied our front entrance door, were one of the best, if not the best of them all. The quality of the door is second to none, but also, from order through to delivery, Kloeber were exceptional. Their customer service is set at a standard that every company should strive for... samples sent out same day, excellent, knowledgeable staff, thorough and meticulous order process.. and when we managed to damage the door on installation (our fault), touch up paint was sent out and arrived the next day. I would thoroughly recommend Kloeber. If only more companies were as good as this!
Hi Chris, All doors and windows fitted and running smoother than Johnny Depp on a oil smothered slide. Please now rest easy that I measured and ordered the right size. I know I am.
Hi Ruth, Thanks so much for arranging the appointment for the office in bister at last minute We had to travel from Hereford which was a bit of a trek but really worth it. We have to say thanks to Phil who was fantastic, and I realise now the importance of being shown how the doors work rather than us just blindly looking at them. The Klober doors are great, our friend who is a builder recommended them to us as he has started installing them for clients. Again thanks to all of the crew at Kloeber especially yourself and Phil, can you pass on our thanks.
Toby, Real Cracking set of doors, very good product, the client is very happy with it.
Hello Toby, We had to let you know how smoothly this morning went. Amazing task, all over in a few hours. Thank you all great team work. The doors are gorgeous.
Dear Toby, I would like to say that your product was one of the best we had seen and the service from yourself and your sales staff first class.
Great service thank you!!!!
Via Twitter: Absolutely brilliant customer service from @KloeberUKLtd. Thank you.
Hi James, Many thanks to everybody involved with fitting of my doors/window. A special thank you to Mark & Wayne (installers) who did their very best. My garden is still like a builders yard so we have not yet benefited from the folding sliding doors, but I can tell that we have made the right choice for our needs - i.e. 3 door bifold & single door with side window (as opposed to 5 door bifold).
Hi Dan, Just a few words to say how pleased we are with our doors. They assembled with ease and fitted the aperture spot on. Excellent quality and finish to the wood and fixtures.
Hi Duncan, I wanted to say thank you for your assistance in helping us get a fantastic front door set - it looks great. Throughout the whole process you have been patient, responsive, offered sensible advice and the outcome is that we are really pleased with the end result. If I knew who your boss was I would have sent this mail direct - perhaps you can forward it from a very pleased customer.
Hello Harley, Just wanted to tell you how pleased we are with our new front door (fitted at last ). It looks absolutely amazing inside and out and I would also tell you how complementary our builders were. Obviously they've seen and installed many doors, but they thought his one was fantastic quality in every aspect - materials, fittings, style, etc. Thank you too for great customer service
Hello Chris, Thanks for getting in touch, the showroom experience and quote were head and shoulders above anywhere else I tried (and I spoke to a LOT of window suppliers) and your prices were competitive.
Good morning Dan, I understand that your are Ruth's line manager. I am writing to you to make you aware of the excellent service I have received whilst choosing my bi-fold doors. I first contacted Ruth in October 2014 and received a quote based on some estimated dimensions. Since that time Ruth has been in regular contact (without being too persistent). Once I had narrowed down the number of suppliers to a short list then I started to go into the detailed design. Throughout that time Ruth has been professional, polite and very helpful despite the large number of changes made to the original design and having to answer what could be considered to be some very mundane questions? Although price is a consideration then so is quality of product and service so to that end I didn't go for the cheapest quote. The decision was largely influenced by the efficient and courteous manner in which Ruth conducted herself and her attention to detail in ensuring everything was as I wanted it. This is the first time I have ever written anything like this but felt that on this occasion Ruth's input ought to be recognised.
Hi Chris, I am grateful for your customer service which was excellent and would be pleased to do something with Kloeber in the future. My builder speaks very highly of you.
Good Morning Toby, Just a brief note to say a big thank you to you and everyone we've dealt with at Kloeber. The doors went in yesterday without a hitch just need some warm weather to get them open. Great product and service - wouldn't hesitate to recommend to anyone. Thanks again.
Dear Chris, I would like to take this opportunity to say thanks for all of your hard work and patience during this long process; it's been a steep learning curve for us, and your help has been most useful.
Dear Matt, Thank you for the final delivery and fitting of all the windows and replacement doors yesterday. The fitters arrived in good time, were very polite and did a good job.
I wanted to add that I was very impressed with the quality of the survey and I thought that Jason Alexander was excellent, a real credit to Kloeber. It is encouraging that Kloeber made us well aware of the extent of the building works involved so we could make an informed decision rather than concentrating on the sale and 'glossing over' the further costs we would inevitably incur. Many thanks.
Hi James, I thought I would drop you a few lines to thank you again for all your help yesterday when I came to the showroom. I have just written to Connor with my ideas for taking things forwards. I imagined coming to Sunbury would be a flying visit - whereas I ended up spending a lot of time looking at everything, with your help. It was great for me to have someone there who knew the products extremely well - and whilst being very proud of the company and the products - was happy to patiently explain everything to me without any sales pitch. It was very useful - thank you!
Hi Chris, Thank you for the time and attention we have received, your customer care is exemplary.
Hi Toby, Just wanted to say a massive thank you to you and the fitting team. The windows and doors look fantastic. We were so impressed with the fitting team, they worked so hard and were really lovely. We absolutely love the doors can't wait to get the kitchen in now so we can use the room properly!
Hi Dan, Just a very quick email to thank you for all your patience and assistance over the past few months. The door was fitted whilst we were away on holiday and I just wanted to say how pleased we are with product. I am a stickler for detail and I have to say I am blown away by the quality of the Euro Funkyfront door. The chap we used to fit the door says in his 30 years of carpentry (including the fitting of doors and windows for people), he cannot remember fitting a better made product than Kloeber and I suspect he will be guiding people in your direction in the future.
Chris, Your guys are just finishing fixing our doors and windows and I would like to say that they have done really well. They have all been very polite and helpful and done a really good job. I am very pleased.
Hello Thomas, Thank you so much for arranging to send the paint. I can't believe how super efficient you/Kloeber are! Many thanks for all your help.
Hi Ruth, Many thanks. I have been incredibly impressed with your correspondence and my conversation with Tom yesterday. Your customer service is great, so please pass that message on to your manager(s). Kind regards and many thanks.
Just want to say how pleased we are with our front door it looks magnificent!! Also we are very impressed with your customer service! Many thanks.
Dear Matt, I just wanted to thank you for sending Matt & Dan over today. They were a delight to have on site...polite, helpful, kind, hard working & skilled at their trade....if only all fitters/builders were made this way! They went above and beyond & even adjusted our front door as they noticed it was out of alignment - we are so grateful they did this for us and I cannot emphasise enough how kind & helpful they both were. We did thank them personally but thought it very important that you know - they are both a credit to the company.
Hi Chris, Window/door fitting going well. Your fitters are a good bunch and being very helpful; doing exactly as I ask regarding fitting.
Thanks very much Ross for the Aluminium Folding Sliding Doors. They are great, we're very happy with them! A friend bought some cheaper ones from another company and already they're regretting it, whereas our doors are still shutting with a satisfying 'clunk' and still look stunning!
Dear Duncan, Just to let you know that we are so pleased with our windows and bifold doors. I attach a photo of same but will take a better one once the building site has been cleared a bit!! The men who fitted them worked so hard to fit them all in a day. Please express our grateful thanks to them for the professional way in which they carried out the work.
Hi Toby, Just to let you know that the lads have finished the installation and have left. They have done an excellent job and were very professional and helpful throughout. I have to say that I am delighted with the choice of product and am really pleased with the quality. Many thanks for all of your help, I will certainly be recommending Kloeber at every opportunity. Thanks again
Connor, The doors look really smart, I am really glad I made the choice that I did and the team who came to fit the doors did a very efficient job. Thank you for your and your colleagues help in making it such a painless process from start to finish!
Hi Chris, Just wanted to say that apart from 20 mins rain, yesterday's install went really well. Mark, Mark and Wayne were gents. Really chuffed with the doors, we love em. Thanks again for getting straight back to all my emails, thanks to the Guys and Mark for checking the install quality with me.
Hi John, I have installed the doors and the whole thing went in like a dream, and simple to do - brilliant - delighted!
To All The Staff, We wanted to say a big thank you for your amazing door. We, and all our neighbours, love it. It has changed the look of our property. We would also like to thank the fitters who came, they were polite, helpful and knew what they were doing. We will recommend you to anyone, so many thanks. If you would kindly send us a brochure of all the windows that you do we would be grateful as that seems to be the next project. Once again many thanks for a truly beautiful door.
Hi Chris, , Hope you are well. Our news is that our joiner installed it yesterday and it is awesome. Looks great and is an excellent system. he commented that it is the BEST quality that he has ever fitted!!
Hi Shane, I do appreciate all your help, you are all so kind, the best company I have dealt with!
Dear Sir, I have just had my new Kloeber Front Door fitted yesterday, and I wanted you to know how extremely pleased with it I am. It looks fabulous. I just love it. I wanted to particularly compliment the service I received from Darren in the Installation department. When Mal and Wayne came to fit my door, there were a few tiny problems - but communicating with Darren and his level headed, professional and sensible approach was a stress free experience. In the end all was sorted out and the door was fitted beautifully. I thank you for all your help, and congratulate you on the fine craftsmanship that your doors have.