Recruitment - Kloeber

If there isn’t a current opening that matches your skill set but you have industry experience in the areas of fitting, sales, surveying, technical draughting, purchasing and warehouse, then we’d love to talk to you. So give us a ring on 01487 740044 or email us on recruitment@kloeber.co.uk

Aftercare Team Leader

Do you want to work for an award winning company at the top of their field? Do you have previous customer care experience? Are you a team leader who excels in service delivery? Do you have a growth mindset? Do you thrive in a fast paced working environment?

Due to continued growth, Kloeber are recruiting for a full time and permanent Aftercare Team Leader to join our warranty and aftercare team based out of our Headquarters in Huntingdon.

A knowledge of windows and doors would be an advantage but not essential. The successful candidate will need to be passionate, self-motivated and have a drive to deliver success in aftercare and warranty claims management.

Reporting in to our Installations & Aftercare Manager you will be case managing anything and everything post installation. Our team are passionate about delivering the highest levels of service with empathy and resilience.

The Role

Lead a small team of aftercare and customer excellence representatives
Schedule planned warranty and aftercare works
Process and case manage new warranty and aftercare requests
Process and case manage escalations
Work with the relevant Service managers to utilize the engineers as productively as possible
Be a champion of Continuous Improvement, personally and professionally
Continuously achieve or exceed the department’s and Team Members’ KPI’s
Demonstrate and uphold, at all times, Kloeber’s customer first policy
Support the management and senior management team with the delivery of compliance monitoring
Be passionate about the brand and image of the business
Keep accurate records of client and customer engagement using our in house software

What will you bring?

Experience within an aftercare and warranty environment
Previous team leader or supervisory experience
Experience of setting and monitoring KPI’s
Excellent customer service ethos, attention to detail and organisation skills
Excellent communication skills, both written and verbal
Ability to build effective professional relationships, both internally and externally
Champion in management leadership, coaching, negotiation and influencing skills
Strong IT skills, including Microsoft packages
A strong sense of urgency, the ability to follow-through and have attention to detail
Ability to multi-task and work well in a high-pressured environment
A good understanding of the consumer rights act

Benefits

Opportunity to grow and develop within the business to make a career at Kloeber
A competitive salary, with opportunity for overtime work
A contributory pension scheme
Private health insurance scheme
28 days holiday per year including bank holidays (plus 2 additional days on Christmas Eve & New Year’s Eve)
Additional Leave Purchase Scheme (available to purchase up to a further 5 days)
Regular company & social events

All applicant should send their CV and a short note about why they fit the role to recruitment@kloeber.co.uk

Come and join a friendly, values driven business that put’s it people first

Window & Door Foreman/Fitter – Full time, permanent

Are you an experienced Window & Door Fitter/Foreman looking to join an high end bespoke glazing company? We are Kloeber UK Ltd, operating all over the UK.

What we need from you:

Practical problem solving, great communication skills, customer focused
Hold a valid UK driving licence
Level 2 or 3 NVQ Diploma in a relevant subject or similar qualification
1 years’ experience of Installing glazing in timber and aluminium product ranges
Good knowledge of on-site health and safety

What you’ll get from us

A competitive salary
Private Health insurance, Pension scheme and employee wellbeing
28 days holiday per year including bank holidays plus 2 additional days on Christmas Eve & New Year’s Eve with Additional Leave Purchase Scheme
Free on-site parking
Great company & team social events

Salary dependent upon experience.

As some of the company’s projects are large and far afield, there will be a requirement to stay away on occasion during the working week .

Job Types: Full-time, Permanent

Salary: £35,100.00-£42,900.00 per year

Schedule:

Monday to Friday

COVID-19 considerations:

Hand sanitising stations

Experience:

Glazing: 2 years (required)

Licence/Certification:

Driving License (required)

Please reply in writing to recruitment@kloeber.co.uk with your CV and a covering letter.

Previous applicants need not apply.

Warranty Service Engineer – Full time, permanent

Are you an experienced Warranty Service Engineer looking to join an high end bespoke glazing company? We are Kloeber UK Ltd, operating all over the UK.

What we need from you:

Practical problem solving, great communication skills, customer focused
Hold a valid UK driving licence
Level 2 or 3 NVQ Diploma in a relevant subject or similar qualification
Knowledge of fitting/maintaining all windows & doors and construction knowledge
Good knowledge of on-site health and safety
Valid CSCS card

What you’ll get from us

A competitive salary with overtime available
Private Health insurance, Pension scheme and employee wellbeing
28 days holiday per year including bank holidays plus 2 additional days on Christmas Eve & New Year’s Eve with Additional Leave Purchase Scheme
Free on-site parking
Great company & team social events

Salary dependent upon experience.

As some of the company’s projects are large and far afield, there will be a requirement to stay away on occasion during the working week .

Job Types: Full-time, Permanent

Salary: £29,900.00-£32,500.00 per year

Schedule: