Our statement describes how we use and collect your personal information. If you have any questions regarding your personal data, please contact email@example.com or Kloeber UK Ltd, 10 St Margaret’s Way, Huntingdon, Cambridgeshire, PE29 6EU.
How we collect your information?
Personal data is collected when you enquire about our products;
- Through the website
- Over the phone
- From the showrooms/exhibitions
We also receive information from third parties such as magazines or publishers, from whom you have requested more information on our products.
What information we collect?
In order for us to provide a quotation we require the following details; your forename and surname, email address, postal address and telephone number(s). We also gather other information such as which products you are enquiring about and information regarding your project.
We may monitor, record, store and use any telephone, email or other communication with you (in order to check any instructions given to us, for training purposes, for crime prevention and to improve the quality of our customer service).
How do we use this information?
The information collected will be added to our customer database and will be used to assist with our service to you; firstly, to inform you of events, new products and special offers and secondly, to provide you with a quotation/product information as requested by you.
If you wish to opt out from receiving informational emails regarding our new products and exhibitions you can unsubscribe using the link on our emails or by emailing firstname.lastname@example.org
How do we protect personal information?
We take the appropriate measures to ensure your personal information is kept accurate, up to date and secure with a view to preventing any unauthorised access to your data. We only keep it for as long as necessary for the purposes for which it is intended. We do not supply this information to any other companies other than our own approved suppliers for the purpose of facilitating your order.
Will we disclose the information we collect to outside parties?
Your information will not be passed on to a third party, unless it is for the purpose of completing your quotation or order. Where we use third parties, we will make sure there are appropriate controls in place.
By providing us with your information, you have consented for us to collect and use this information in accordance with the purposes described above.
Right of access
We are able to provide copies of information we hold about you or correct any inaccuracies in your information; however we may charge a small administration fee. If you wish to access these rights please email email@example.com
If you wish to change any personal details, please let us know at firstname.lastname@example.org so we are able to keep your records up to date.
If you no longer wish to receive information about our new products, please let us know by emailing email@example.com or click ‘unsubscribe’ from our latest emails.
To withdraw or change your consent to us using the data that we hold for you for the purposes of our business, please contact firstname.lastname@example.org