HIGH QUALITY PRODUCT & SERVICE
We bought some bifold doors and looked at working with a number of suppliers. We decided to run with Kloeber as we were able to see in the showroom that the product was of a very high quality. The sales staff were knowledgeable and helpful. Everything was installed on time with no problems. We are delighted with the quality of the product and service that we received.
TOP CLASS SERVICE AND PRODUCT
Through many many changes in our self build with doors and windows, For Klober nothing was a problem, quotes were changed and altered very quickly, I visited 2 of the showrooms and their stands at various homebuilding shows and excellent staff that know the products inside out and could help with all my technical, fitting and logistical questions. Fitting of my doors was brilliant, the fitters took pride in their work and have an amazing finish and look, highly recommend and a fantastic product. Rock solid, highly adjustable and any problems are only a phone call away if needed.
EXCELLENT SERVICE AND PRODUCT 11 OUT OF 10
Recently purchased 2 large sliding doors and 2 front doors and a window from Kloeber. Very good company to deal with from start to finish and everything organised to the last detail. They are not cheap by any means but they are good and it is a quality product. Good showroom at Huntingdon and sales staff are really helpful and not pushy at all. Installation team very good and took their time to give a top notch install.
From the start of the whole process I was impressed. Good explanation of the product range they offer, good communication and a lovely showroom. I wanted a very particular glazing set-out and they worked with me to help me achieve what I wanted with frames lining through and the sizing of glass panels. My house looks amazing and it's all down to the glazing!
EXCELLENT PRODUCTS AND SERVICE
We recently asked Kloeber to supply and install a set of Kustomfold bi-fold doors into a new extension to our home. Throughout the process, we found Kloeber to be very helpful, taking the time to help us determine the best specification for our needs, answering our questions promptly and completely and keeping us informed of the progress of our order. The installation proceeded as scheduled and we are very very pleased with the quality and appearance of the doors. The installation team were also punctual, very polite and left the work area tidy, possibly slightly cleaner than when they arrived!
EXCELLENT CONCERTINA DOORS (EVEN AFTER 6 YEARS) AND GREAT AFTER INSTALLATION/SALES SERVICE:
We bought Kloeber's "concertina doors" about 5 years ago (5 doors across the length of our living room) plus 4 other doors, all triple glazed. The quality of their doors is simply fantastic and we've had no issues in the slightest. From purchase to installation to maintenance questions I've had over the years, their service has been very good and we've been delighted with our purchase.
A few days ago, when our Au Pair (who was instructed not open/close the concertina doors) closed these in the wrong way, we had to ask Kloeber to come out at very short notice and they managed to repair / re centre the doors perfectly and also did a maintenance check up/adjustment which was not required without the repair but good to have as they were there already.
Although the cost of such closing doors feels quite high we have never regretted it as we have enjoyed the quality of the doors, the open space and have felt we could go back for questions when needed. Very happy to recommend them.
A BUILDING PARTNER AND NOT JUST A DOOR SUPPLIER:
We selected Kloeber bi-fold doors after seeing them at one of the big exhibitions in London. Like many building extension projects the timescales are lengthy from first planning application to being ready to fit the doors. Kloeber offered superb and advice all the way through and understood the timescale requirements but were nevertheless responsive throughout without ever being pushy. Toby deserves a special mention in this respect.
We elected for the measured survey which I would highly recommend as your doors will be built and fitted to fine tolerances. Our doors are 5.2m in width and a significant 2.5m in height with triple glazing and are a standout installation in our overall project.
The team that fitted them were punctual, polite and courteous and seemed passionate about getting the installation right and when you see people working with that enthusiasm and pride you know they are there to do it right and not cut corners.
I highly recommend Kloeber both for the finished product and the entire customer journey.
Adam Miller at Kloeber was extremely helpful, patient & professional. My huge picture windows & bifolding doors look fantastic.
We would highly recommend this company. The quality and engineering precision of the bifold doors and new back door we have acquired is hard to beat. We did have a few glitches with the fitting but repeat visits and the additional advice of senior fitters sorted everything out within a short time frame. Customer service has been excellent from the sales team to post-sales snagging.
I couldn't recommend Kloeber highly enough. They have been a great company to deal with from start to finish. Their attention to detail and customer care has been brilliant. Daniel Davidson oversaw our particular project and was always on hand to help.
Doing my first self-build and Kloeber have been so supportive and patient from the first time I contacted them, and I ask a lot of questions! Fast quotes, good prices, excellent advice and support.
My Funky Front Door was even more impressive than I expected. It has a lovely feeling of solidity, security and quality craftsmanship. Everyone that's visited site has commented on how good it looks and feels - it sets the quality standard for the rest of the house. I used the Kloeber fitters, who were also amazing.
If you aren't sure about your budget for the front door I can only say it was worth every penny in my opinion and not a spec item to compromise on.
Great Customer Service and I especially liked the one-to-one approach knowing that there is just one person making sure that my order is correct and complete ready for delivery. Delivery was on time and the unit looks great. Thank you Kloeber!
Kloeber have provided a full design and install on our new build project. Great advice and feedback during the quotation period from Chris Jones who helped us choose exactly the right product and we even mixed aluminium windows with timber bi-folds and French doors to great effect.
The full height front door with glass panel above is the centrepiece of our front elevation. The installation team were quick, tidy and were a pleasure to deal with. All in all we are completely satisfied. Thank you
Nick has been great throughout the whole of our project building 3 houses, accommodating changes where necessary and always on the end of the phone or email. From ordering to delivery the turnaround is second to none! Would highly recommend kloeber for their quality and communication.
Competitive pricing and excellent communication made the tender and ordering process run smoothly. Kloeber were very accommodating with the programming of the work, which was carried out promptly and professionally on site. The end product looks great and works well.
From start to finish Kloeber excelled in communication, manufacture and installation. We are very satisfied with the finished result.
I recently had an Aluminium Funky Front entrance door and Timber Interfold internal bi-fold door fitted in my home and am very pleased with both items. The doors were not cheap, but with Kloeber you get what you pay for - the doors look superb and are of excellent quality. I am sure will serve my family well for many years to come.
My dealings with Kloeber have been a pleasure from start to finish. The level of service provided by all that I came into contact with (including sales representatives, the surveyor who came to measure up for the doors, through to the installation team) was exemplary. I would have no hesitation in recommending Kloeber to family and friends in the market for quality doors and windows.
Fantastic service from quote, ordering and delivery.
First class service
Helpful advice during planning process. Fitters on site were very professional and clean and tidy. They were helpful and efficient and totally reliable. Very pleased with the overall result.
We've been impressed with the whole service from Kloeber. They provided really good advice when we were choosing our windows, roof lights and sliding doors and they even offered to speak to our builders to make sure the measurements were right before we ordered. Delivery was smooth and we got good telephone support when the products were being fitted. The products are really nice quality too and absolutely exceeded expectations.
Perfect doors and perfect customer service. Have had a few times where we could have had 10mm smaller doors to save £1000 - Probably should have been advised about this, but otherwise a very good company
Just a note to follow up on the work of your installation team yesterday to thank you all for a job well done. I can confirm being very pleased with the both the new entrance door and internal bi-fold door, both of which look great and I am sure will serve their purpose for many years to come.
I have to say that my dealings with your organisation have been a pleasure from start to finish, with the level of service provided by all that I have come into contact with being exemplary. I would have no hesitation in recommending Kloeber to family and friends in the market for quality doors and windows.
A final minor outstanding issue, that was noted on the installation report that I signed yesterday, is the fact that there is a brush seal missing to the bottom edge of one of the three door leafs that make up the internal bi-fold door. Note sure if this has yet been fed back to you, but I assume that this will be dealt with promptly, with somebody making contact with me in due course to confirm a date and time for a revisit to my property to install this missing component.
Firstly thanks for all your hard work leading up to the installation team fitting our windows at the above address. Secondly the team were fantastic. Our builders were very impressed with them (praise indeed) and everyone seemed to get along well.
We are delighted with the windows and their appearance and cannot wait to get the scaffolding down to appreciate fully their impact. Unfortunately there will be some delay over this as the man doing the zinc roof who should have been on site with the window team seems to have pulled out and we are currently searching for a contractor to complete this work.
As I explained ,we cannot fit the bi fold doors yet but hope that we will be able to arrange with you to have them fitted in the not too distant future. Please pass on our thanks and praise to the team who really did full justice to a quality product.
We would just like write to let you know that we were very impressed with the professional attitude and workmanship of your fitters that have been on site this week. They arrived promptly and worked hard, cleaned up each day leaving the site clean and tidy. They were very helpful and amiable to ensure everything fitted well despite a few of our openings not being quite up to standard.
Great service and we love our front door. Feels very secure and high quality.
Great products and excellent service
Great new front door, exceeded expectations. I received great advice and help during the ordering process and would recommend having a survey. The installation was seamless and stress free
From our first meeting with Daniel at a trade show to the guys who came to measure up and the fitters, we cannot praise Kloeber enough. We had a slight problem with our Apex frames and this was sorted swiftly and professionally by the whole team.
The look of the bifolds and the apex is exactly what we hoped to achieve which we did with Daniels help, the doors look fab, run fab and feel great quality. Would highly recommend this company and team. Thank you!
Thanks to Daniel in helping co-ordinate a seamless experience with myself, my contractors and Kloeber in getting the perfect front door to my property.
From the moment I got in touch with Daniel, he followed up with me to make sure I had everything I needed. I met Jamie in Sunbury, which was very helpful in seeing what was available. From this meeting, everything I amended to the specification was quickly put together and repriced on an email for me to send to my contractors.
For someone who doesn't know much about doors, it felt easy. I would definitely recommend Kloeber and would use them again on another project.
I found Kloeber a very obliging company to deal with. Our extension build was held up due to weather and extra ground works but they honoured the price quoted even though there had been a price increase.
The fitting team turned up early on the day and the doors fitted went like a dream, the only part of the project that went without a hitch. The sliding doors look fantastic, the colour, finish and sealant was spot on too as it was not a standard colour, so very impressed with the attention to detail as well as the whole order process.
We visited various door and window manufacturers during our visit to the Homebuilding and Renovating Show in Birmingham last year - just before our project was about to commence and after speaking with many people, we decided we were going to go with Kloeber. From our initial visit to installation, they have been brilliant. There were many delays with our project and Kloeber were extremely accommodating.
Special thanks to Troy for his patience, help, advice and friendly service, as well as the installation team led by Aaron for their perfection. We love our new doors and they really give our kitchen the wow factor. It's the first thing you see as you walk in and everyone complements them.
Beautiful and smooth doors and a great finish. Can't wait for the summer!
I bought all windows and doors for a barn conversion from Kloeber and I am delighted with how beautiful my house looks. Adam has provided a great service. He patiently provided many iterations of the quote as we went through different technical specifications and colour options. He also provided good technical support for the more challenging windows.
The ordering process was clear, and the Windows were delivered on time. We also bought the surveying service. Again the team were highly professional and reliable.
I highly recommend Kloeber and will use them again in the future!
Kloeber were recommended to us by two sets of friends, and I now recommend them to others. Great service and great products!
Engaged Kloeber to design and install all windows and doors in our self build. Extremely pleased with the products and totally happy with the excellent service we received from Adam especially negotiating with our stairs contractor to make sure that our full height special window was positioned and designed to take account of the half landing. Everyone who visits our home comments on how nice the windows and doors are. Definitely a wow factor!
With regard to the warranty I would advise that all care is taken to update the maintenance records on-line every 3 months as advised, which can be annoying, but failure to do so could potentially negate the warranty.
I wish to acknowledge the fantastic job done by Mark and Matt (with Tim, from your Sales team helping as well) in fitting our new Kloeber front door earlier today.
Initially we were faced with slight confusion as to who was removing the old door - they had arrived expecting us to have done so: but Mark's response was to crack on and sort it. And then we realised that the survey had not picked up on the fact that the gas and electricity meter boxes on the sides of the front door walls prevented access for the Kloeber door and its frame. This too was resolved by Mark; by removing the plaster board around the inside of door to allow its fitment by moving it into position from inside the house. So despite these two issues/concerns, Mark and the team did exceptionally well.
Furthermore they were courteous, pleasant, worked well together and were more than happy to answer any questions as they went along. So all in all a very pleasant few hours of work to watch and to admire. So please do pass on my thanks to all three of them - they did your company proud.
I am totally thrilled with my new sliding doors and glazed front porch! Having spent many months considering dozens of glazing companies for our building project, I chose Kloeber and so pleased that I did as I have been impressed with their professionalism throughout the whole process.
Firstly I visited the showroom and spent a couple of hours talking through design options and products with a technical expert, who then project managed the whole job superbly, advising on alternative solutions, keeping me updated and arranging delivery and installation to fit into my tight timescales. Everything was explained and nothing left to chance. Our glazing was installed over two phases to fit in with our building schedule and the installers were a talented team who worked through torrential rain to finish the job to a high standard and were a joy to have on site.
Every aspect of working with Kloeber has exceeded my expectations. The doors look amazing and are so well made and run so smoothly. They are the wow factor to our build. Everyone I spoke to or met was a credit to the company, especially Kayla whose customer focus is second to none. Thank you so much for making the whole process enjoyable and stress free.
Kloeber Windows and Bi-Folding doors have proved to be a worthwhile investment in both the initial contact (our thanks to their representative Adam Miller), delivery, and their installation
We are absolutely delighted with the finished result of a clean, fresh, and very modern design
With best wishes to Kloeber's continued success
I have recently had installed Kloeber windows, bi-fold doors and front door. I have been nothing but impressed with the advice received, fitting, product quality and aesthetic. The staff have exemplary product knowledge and the showroom I visited was a great way to view the products. Great service. Happy customer.
The sales person Chris was excellent all the way through the process. The delivery dates were adhered to and the sliding doors we chose look excellent.
Great service from initial sales appointment, through to ongoing questions through the process, and the installation team were fantastic, nothing was to much trouble.
Could you pass on my thanks to the 2 guys who came to fit my bifold doors and window on 1st March. I was so impressed they managed to get here through the snow all the way from Cambridge! My builders said they were fantastic too. I do hope they got home ok and didn't get stuck in the snow.
We have nothing but praise for the products, staff and service from the team at Kloeber. Our project has taken some time to complete but the guys have helped us all the way, not just making this a successful but highly enjoyable project. Special thanks have to go to Troy for overseeing everything and always smiling, even after another list of questions and queries! Our stunning new windows are in and our beautifully designed and crafted front door looks the best on the whole street!
We love all our Kloeber sliding doors and front door and now many months down the line rather wish we had gone with Kloeber all the way as the other supplier, although looking good now, has been a real fixing and supply headache!!!
I am loving my French doors that I bought! They look amazing and are great quality, a perfect finish to my new kitchen. I'm looking forward to using them in the summer to have a lovely inside/outside feel.
Great customer service from everyone, they were all very helpful and friendly. I would highly recommend Kloeber.
I just wanted to pass on my huge thanks to Adam and all the fitting team (Mark, Eric and Blake - and anyone else who may have been involved when I wasn’t here). I am super, super pleased with the windows, they look brilliant, I’m just delighted with them and I’m sure Ian will be too. I said to Adam today that I never expected to look misty eyed at a window before, the quality of the product speaks for itself. The difference the single panes have made is unbelievable.
The fitting team have all been great, everything was clean and tidy when I got home each night, I didn’t get to meet any of them until Friday and bar the windows changing I wouldn’t have known that anyone had been working in the house. When I met the team on Friday the first thing Mark did was check I was OK with them working, they had been tidy enough, quiet enough etc. They also checked I wasn’t going to be locked out when they changed the front door and was out at work on Thursday. Please pass my huge thanks on to all of them, their work over the last week is very much appreciated, they’ve done a great job.
We ordered a bespoke door and are over the moon with it, great service and quality is way above any other manufacturers
We looked at several suppliers for our doors and windows for our new build property but were drawn to Kloeber due to their overall quality and what they could offer in the terms of style, options and colours etc. They have now been fully fitted for a few months and we are pleased with the end result of them. Although we have had some issues along the way, they have been excellent at fixing any problem or by also offering advice and support for our Qs. We would use them again and our builder is currently getting a quote for another job!
Just wanted to say how fabulous I have found you all to work with.
I want to give my thanks to Aaron the foreman who led the fitting team. He was most helpful, friendly and professional. Itâ€™s great to have people on site that find solutions and just get on with it. Most would shrug their shoulders but Aaron helped me overcome an issue with one of the openings rather than delay the job.
Excellent company if you are looking for bifold or sliding doors. The end product is of extremely high quality. Customer service by the team was very good with them being able to install 2 weeks before original installation date, couldn't recommend them more!
I was very pleased with the front end service whilst I was choosing my doors / windows. The Kloeber representative was very helpful and extremely knowledgeable about the product. No pushy sales spill either!
The installation and finish is very good also. I definitely recommend.
Kloeber recently installed an aluminium bifold door in our kitchen dinner.
We bought from Danny Smith who made everything very straightforward and offered a lot of technical support and ideas. The product looks great and works really well. The site visit and survey pre installation was very professional and the advise provided about our new flooring levels and brickwork removals was very helpful.
All in all we are very happy with the installation. We had a few minor issues with the fitting but the reaction to those issues, with open and honest communication and swift revisit by the installations manager along with the original installer was really reassuring.
We found Kloeber to be a very genuine and reliable company. When it comes to building work, particularly changing an existing door or converting your home its hard to imagine everything going perfectly so ensuring the company you deal with are committed to staying the course and leaving a quality finished job is paramount. We'll be getting our lounge door replaced by them next year and can certainly recommend.
Just a quick note to say thank you for all your help my order and later the fitting.
Please pass my thanks to the fitting team, they were very professional.
I'm delighted with doors, strong but easy to slide across - security is excellent. Sadly neighbours were broken into next door. Gather burglars had tried to break into our place - thankfully unsuccessfully and sure its due to the toughness of the doors.
Any post-installation queries and advice requested has been quickly and efficiently dealt with by Chris at Kloeber. Strongly recommend all the team there.
Kloeber are the best company I have dealt with in such a long time, From the process to selecting and designing my new doors with Troy Poleon to the delivery of the doors it was excellent customer service all the way through. The quality of the doors is second to none and I cannot fault them, all my neighbours have stopped to comment on how lovely they are.
If you are thinking of buying new doors go with Kloeber, I will be using them again in the future.
Thanks for sorting the fitting problem out and getting it arranged for today. The door looks fantastic and we are both very pleased with it. I wouldnâ€™t hesitate in recommending your services. Both fitters were very good Tom is an excellent tradesman very particular, very neat and very tidy. Luke was also very friendly so ten out of ten to both of them.
I will be in touch re the French doors I just need to call in to the show room at some stage to clarify a couple of details.
We have just had a visit from Tommy who arrived bang on time, was courteous and offered to sort the problem (hole not being big enough to accommodate door handle)
He fitted the handle and in addition the gasket strip which I hadn't yet done.
Great product, excellent service. Tommy is a credit to the company, thank you.
Just thought you'd like to hear some positive feedback on the installation team. The client called to tell me that our fitting crew are very good. She said they stood out compared to all other trades she has had on site. On the day of install they were 1 of 3 or 4 trades onsite and they were much more professional.
We have just had all our windows and external doors replaced by Kloeber, and are delighted. We approached Kloeber through recommendation from friends, took quotes from several other companies too, but chose Kloeber for quality, service and overall trust.
We were very impressed with the whole Kloeber experience from start to finish. From initial discussions, quotes, specification & checks, survey, logistics planning & delivery, to the installation and product quality. All were excellent.
Three things that I was surprised to be impressed by:
1) survey: I thought this would be a quick visit by a man with a measure, but they were meticulous. Two people took a full & long day with precise investigations & measurements on every detail, checking lintels, ensuring access, and full measurements of everything.
2) installation team: they did a superb job, worked extremely hard all day every day, and were a joy to deal with. Helpful, experienced, good communication, working together as a team with purpose and did a great job.
3) front/back doors: I was looking forward to the big aluminium bifold doors, and they are great, but the biggest surprise to me was the sheer look & feel of quality with the Funkyfront timber front & back doors. They are well made, solid, great looking, and together with the cheerful traffic red external colour that we went with, gives me a real lift every time I get home.
In conclusion, we are delighted with Kloeber, both for their product quality and overall service. We are very pleased with our new Kloeber windows & doors.
Our Kloeber bifold doors went in nearly 7 years ago now, I contacted the company recently to ask if it was possible to buy some of the black paint as due to the wear and tear of our 3 children, friends and family there are a few scratches on the door step. The company were very prompt with their reply and managed to send out very quickly and for free, a little pot of paint for me to do the touch ups with. It was fantastic service, many thanks!
Just a quick note to say thank you for all your help my order and later the fitting. Please pass my thanks to the fitting team, they were very professional.
Brought a single door, arrived on time, well packaged and looks great. Now thinking of replacing our front door as so impressed with the quality!
Thank you first of all for all the work on the extension glazing, looks great. My wife was very impressed also with the super friendly installation team.
My front door now has its wow factor
Thanks to all the team at Kloeber, great product and excellent customer service.
Once again thank you for arranging the site visit , your engineer was a credit to your company. On time, very polite and tidy, nothing was too much trouble.
We had the doors fitted last Tuesday 29th and we just wanted to say how pleased we are with both the quality of the product and the service provided. The two fitters were punctual, polite, friendly, helpful and very efficient. We wouldn't hesitate in recommending your company to anyone thinking about installing bi-folds.
I would just like to take this opportunity to thank Kloeber for the excellent installation of our window and set of French Doors.
From my very first contact with your company, Kloeber have exceeded my expectations. Your company continually demonstrates a very high level of professionalism and organisational ability that is very rare nowadays.
Throughout the process I have been kept informed of developments as they progress and your excellent surveying service removed all the stress of making sure everything went smoothly.
I am very pleased with the product you have fitted and the high quality is very noticeable when compared with other windows and doors I have seen. I feel sure and anticipate that the installation will provide many years of good service.
Please pass on my thanks to all those in your team who have had an input into this particular order. You have a company that you should feel very proud of.
I just wanted to say a massive thank you to the boys for a cracking job installing the doors!
They had to work round that scaffold pole, contend with a pretty soggy day and a pretty long road trip. They were courteous, professional and a credit to Kloeber. Please ensure they get the recognition they deserve.
Thank you to the installation team. They did a great job of fitting and cleared up after themselves. Well Done!
Just wanted to email to say how pleased we are with the front door and how good, the fitters were on Monday, thank you.
On site team have been superb, thank you very much.
We used several of Kloeber's products in our build and, throughout the whole process, we were nothing short of thrilled with the service we received. Honestly the products have made the house look fantastic - the Windows are excellent, the bifold doors are much better quality than any others we looked at and we've had people knocking on our door about the front door/glazing panel!
The fitting team were great, any little glitches were dealt with really efficiently and the sales process was incredibly smooth - despite the multitude of tweaks and amended quotes made at our request. We can't fault the end result at all, and Kloeber will be our first call when we do our next project.
Thanks Danny, for everything. You've been utterly lovely to deal with throughout - and patient to boot!
The fitters were extremely helpful in finding a way to overcome our opening size issue, Thank you!
Hi Chris, I just wanted to email you to say a HUGE thank you for everything you have done for us in terms of our new front door.
Both you and kloeber have been an absolute dream and pleasure to deal with from start to finish. The fitting instructions provided with the door were easy to follow and thorough and I'm sure your relieved that you didn't receive a phone call from our joiner today as help was not needed.
The front door, as I'm sure you will agree, looks incredible and we couldn't be happier. It was financially more than we had planned on spending but the saying in our house goes "you buy cheap you buy twice" Even our joiner commented what fantastic quality both the door and window are.
We will see you again soon for a new kitchen door as we wouldn't go anywhere else now!
Thanks again chris to both you and Kloeber!
Hi Mark, Just a courtesy note to say our bi fold were successfully installed on Friday and we are very pleased. The fitters were excellent â€“ arrived early, clean / tidy and very polite.
Good Job. Lovely Chaps, Thank you very much.
Really Great Service. A++
Good team of guys, door fitted very well. Very happy with the service.
â€˜Very professional fitters, excellent job!â€™
We are delighted with our new Kloeber windows and doors. The fitting and installation has all gone smoothly - everyone has been extremely helpful and all the work carried out to a high standard.
May I let you know that you are streets ahead of your competition in terms of efficiency and response times! :-)
Thank you very much for the polite, efficient job that you both did yesterday fitting our windows - you worked so hard from start to finish. Next time we have windows we will ask for you. Thank you again.
Following the fitting of our windows on 10-11 November, I wanted to give some feedback on our Kloeber experience. From our initial meeting at theÂ Grendon showroom,Â we wereÂ impressed with the quality of the windows and doors, and the level of knowledge and the professionalism of staff. We opted for the replacement ofÂ existing windowsÂ as well as a new front door and windows for a new extension, which added significant cost to the build project; there was a lot for us to consider,Â and our manyÂ questions and queries were dealt with promptly by Jonnie, and with an understanding of the importance of our decision making.
Come the day of installation, Mark led theÂ four-man team, all of whom were outstanding - professional, friendly, and hard-working.Â It was a pleasure to have them on site.Â Nothing was too much trouble and any problems were brought to our attention immediately, rather than covered up.Â This certainly gave me assurance that all of the work was professionally carried out.Â I would really appreciate it if you could pass this on to Mark and the rest of the installation team.
We are delighted with the quality and finish of the windows and doors, and would recommend Kloeber to other home-owners.Â All in all, the Kloeber team members that were involved in our order were outstanding and a credit to the business.Â We would be grateful if you could pass this feedback onto those team members, as well as sharing it with the relevant managers
Good Morning Mr. Zimmermann, I am writing to advise you that we are happy with the quality of the door and frame supplied. Also, we have appreciated the efficient manner in which our small order has been handled including the delivery. Thanks!
Hi Toby, Thank you for sending through the vent covers for the door. The service, as usual is exceptional and I am very appreciative.
What a fantastic job by your fitting team, customer service at itâ€™s very best! The team were a pleasure to have on site and did a 5* job at fitting our beautiful doors and windows â€“ thank you!
Nick, Good Morning. Please pass on thanks to the fitters for last Friday works, good lads who worked hard and did a grand job. Doors look great, good decision to leave the fitting of these to you as although we are pretty good and windows no problem, these were a different kettle of fish particularly given the weight involved. Hopefully the lads enjoyed our Gallows Hill site, we tried our best to look after them.
Toby, Thank you for getting all the windows in before Christmas, you are the self build version of Father Christmas! Youâ€™re efforts and patience have been greatly appreciated. Thanks for everything, have a great Christmas.
Connor,Â Â Just to let you know that the installation did a great job yesterday, door has also transformed the kitchen - very happyÂ
just a quick update;
My builder has installed the Kloeber products we bought from you, and has said that it is some of the best material he has ever worked with. Thought I would pass thisÂ on. Thank you
Good afternoon Connor, It's all too easy nowadays to shout and holler when things don't go well but I wanted to take the opportunity to tell you how happy we were with the job the instal team did yesterday. Matt and the chaps did a brilliant job and were a credit to the company, both in terms of quality of work and attitude. Please pass on our thanks to all concerned.
I just wanted to say a very big thank you for your amazing service. From beginning to end it has been a joy to work with you. A special thank you to Chris Jones for his customer service - so efficient and nothing too much hassle. Having refurbished my house I have dealt with so many different companies with poor customer service, so it is lovely when you find a company where it is good. Kloeber have exceeded this and I will definitely use you for any future project.
Hi Graham, A big thank you to you and all at Kloeber for helping me with the installation problems I had with my doors, especially as you hadn't installed them and so had no responsibility. I think that you handled the situation in a very positive, professional and friendly manner including providing replacement seals, sealant & paint free gratis. All is now ok with my doors mainly down to you. Could you please pass my thanks on also to Kevin who provided excellent technical help.
Hello Emma, I am pleased to say I took delivery of my doors today as promised by yourselves.
Please pass on to the whole team at Kloeber my thanks for an excellent service in supplying the doors and what an easy process it has been. My thanks also to Ed your delivery driver who was most courteous and helpful.
Hi Matt, let me tell you that my joiner had done an excellent job of measuring, the frame was exactly to size and as he said it and the door went in as if they had been made for the job. We are completely satisfied with the appearance, quality, feel and finish of your superb product. Thank you (and some of your colleagues) for all the friendly, cheerful and thoroughly professional help during the ordering process. I will not hesitate to recommend Kloeber if I'm ever asked.
Dear Jeremy, We are delighted with our windows and the service from yourselves has been fantastic right from our first encounter at grand designs, and through our visits to sunbury and Bicester, to us finally making the (right) decision to chose kloeber and the Windows being installed!
Can you please pass on our thanks to Ian and Toby and the fitters and to John for the last visit. Thank you so much.
Hi Nick, Just dropping you a quick email to say all our doors and windows are now in and your fitters have just left site. We are not only pleased with the quality but also the service weâ€™ve had from yourself, the fitters, who went out of there way to check our other Kloeber doors installed by my builder and even the delivery driver who was very friendly. We wonâ€™t hesitate to use Kloeber for the second phase of our project and we have already recommended yourselves to interested neighbours.
Via Trustpilot - Excellent front door, excellent customer service - Impressed! Purchased our front door with Kloeber were a superb company to deal with quality of door is second to none, customer service is excellent and fitters a pleasure to have in house and did a superb job and went the extra mile to fit - we are thrilled with the quality of our new door and every one who visits us coments on it - thank you Kloeber - highly recomend you get what you pay for! Quality product.
Dear Toby, I wanted to take this opportunity to thank you and the team for your co-operation and excellent service during our recent container project in Cambridgeshire. The restrictions emposed on us, the strict lead times and the documentation required presented somewhat of a headache for us all I am sure. However, despite this, we found your company to be extremely accommodating and helpful througout the booking process and also at the time of delivery. Your colleagues who attended on site were also brilliant and could not be faulted, the products provided were also of excellent quality and the client was over the moon. We are all too often told if there is a problem, however when something goes well we are often not informed! I therefore thought it really important to pass on our thanks on behalf of us and our client. We look forward to working with you again in the future.
Bought a funky front door and 4 windows of various sizes in 2014. Fitted all items ourselves as part of a refurb on our bungalow. All items fitted flawlessly and are very substantialy engineered. One year on everything is still fits perfectly and the paint finish is still as new. Havn't needed the aftersales but the rest of the service and advice was very good. No hesitation in recommending.
We have just got to the end of a major house renovation and so have had experiences with a range of different suppliers. Kloeber, who supplied our front entrance door, were one of the best, if not the best of them all. The quality of the door is second to none, but also, from order through to delivery, Kloeber were exceptional. Their customer service is set at a standard that every company should strive for... samples sent out same day, excellent, knowledgeable staff, thorough and meticulous order process.. and when we managed to damage the door on installation (our fault), touch up paint was sent out and arrived the next day. I would thoroughly recommend Kloeber. If only more companies were as good as this!
Hi Chris, All doors and windows fitted and running smoother than Johnny Depp on a oil smothered slide. Please now rest easy that I measured and ordered the right size. I know I am.
Hi Ruth, Thanks so much for arranging the appointment for the office in bister at last minute We had to travel from Hereford which was a bit of a trek but really worth it. We have to say thanks to Phil who was fantastic, and I realise now the importance of being shown how the doors work rather than us just blindly looking at them. The Klober doors are great, our friend who is a builder recommended them to us as he has started installing them for clients. Again thanks to all of the crew at Kloeber especially yourself and Phil, can you pass on our thanks.
Toby, Real Cracking set of doors, very good product, the client is very happy with it.
Hello Toby, We had to let you know how smoothly this morning went. Amazing task, all over in a few hours. Thank you all great team work. The doors are gorgeous.
Dear Toby, I would like to say that your product was one of the best we had seen and the service from yourself and your sales staff first class.
Great service thank you!!!!
Via Twitter: Absolutely brilliant customer service from @KloeberUKLtd. Thank you.
Hi James, Many thanks to everybody involved with fitting of my doors/window. A special thank you to Mark & Wayne (installers) who did their very best. My garden is still like a builders yard so we have not yet benefited from the folding sliding doors, but I can tell that we have made the right choice for our needs - i.e. 3 door bifold & single door with side window (as opposed to 5 door bifold).
Hi Dan, Just a few words to say how pleased we are with our doors. They assembled with ease and fitted the aperture spot on. Excellent quality and finish to the wood and fixtures.
Hi Duncan, I wanted to say thank you for your assistance in helping us get a fantastic front door set - it looks great. Throughout the whole process you have been patient, responsive, offered sensible advice and the outcome is that we are really pleased with the end result. If I knew who your boss was I would have sent this mail direct - perhaps you can forward it from a very pleased customer.
Hello Harley, Just wanted to tell you how pleased we are with our new front door (fitted at last ). It looks absolutely amazing inside and out and I would also tell you how complementary our builders were. Obviously they've seen and installed many doors, but they thought his one was fantastic quality in every aspect - materials, fittings, style, etc. Thank you too for great customer service
Hello Chris, Thanks for getting in touch, the showroom experience and quote were head and shoulders above anywhere else I tried (and I spoke to a LOT of window suppliers) and your prices were competitive.
Good morning Dan, I understand that your are Ruth's line manager. I am writing to you to make you aware of the excellent service I have received whilst choosing my bi-fold doors. I first contacted Ruth in October 2014 and received a quote based on some estimated dimensions. Since that time Ruth has been in regular contact (without being too persistent). Once I had narrowed down the number of suppliers to a short list then I started to go into the detailed design. Throughout that time Ruth has been professional, polite and very helpful despite the large number of changes made to the original design and having to answer what could be considered to be some very mundane questions? Although price is a consideration then so is quality of product and service so to that end I didn't go for the cheapest quote. The decision was largely influenced by the efficient and courteous manner in which Ruth conducted herself and her attention to detail in ensuring everything was as I wanted it. This is the first time I have ever written anything like this but felt that on this occasion Ruth's input ought to be recognised.
Hi Chris, I am grateful for your customer service which was excellent and would be pleased to do something with Kloeber in the future. My builder speaks very highly of you.
Good Morning Toby, Just a brief note to say a big thank you to you and everyone we've dealt with at Kloeber. The doors went in yesterday without a hitch just need some warm weather to get them open. Great product and service - wouldn't hesitate to recommend to anyone. Thanks again.
Dear Chris, I would like to take this opportunity to say thanks for all of your hard work and patience during this long process; it's been a steep learning curve for us, and your help has been most useful.
Dear Matt, Thank you for the final delivery and fitting of all the windows and replacement doors yesterday. The fitters arrived in good time, were very polite and did a good job.
I wanted to add that I was very impressed with the quality of the survey and I thought that Jason Alexander was excellent, a real credit to Kloeber. It is encouraging that Kloeber made us well aware of the extent of the building works involved so we could make an informed decision rather than concentrating on the sale and 'glossing over' the further costs we would inevitably incur. Many thanks.
Hi James, I thought I would drop you a few lines to thank you again for all your help yesterday when I came to the showroom. I have just written to Connor with my ideas for taking things forwards. I imagined coming to Sunbury would be a flying visit - whereas I ended up spending a lot of time looking at everything, with your help. It was great for me to have someone there who knew the products extremely well - and whilst being very proud of the company and the products - was happy to patiently explain everything to me without any sales pitch. It was very useful - thank you!
Hi Chris, Thank you for the time and attention we have received, your customer care is exemplary.
Hi Toby, Just wanted to say a massive thank you to you and the fitting team. The windows and doors look fantastic. We were so impressed with the fitting team, they worked so hard and were really lovely. We absolutely love the doors can't wait to get the kitchen in now so we can use the room properly!
Hi Dan, Just a very quick email to thank you for all your patience and assistance over the past few months. The door was fitted whilst we were away on holiday and I just wanted to say how pleased we are with product. I am a stickler for detail and I have to say I am blown away by the quality of the Euro Funkyfront door. The chap we used to fit the door says in his 30 years of carpentry (including the fitting of doors and windows for people), he cannot remember fitting a better made product than Kloeber and I suspect he will be guiding people in your direction in the future.
Chris, Your guys are just finishing fixing our doors and windows and I would like to say that they have done really well. They have all been very polite and helpful and done a really good job. I am very pleased.
Hello Thomas, Thank you so much for arranging to send the paint. I can't believe how super efficient you/Kloeber are! Many thanks for all your help.
Hi Ruth, Many thanks. I have been incredibly impressed with your correspondence and my conversation with Tom yesterday. Your customer service is great, so please pass that message on to your manager(s). Kind regards and many thanks.
Just want to say how pleased we are with our front door it looks magnificent!! Also we are very impressed with your customer service! Many thanks.
Dear Matt, I just wanted to thank you for sending Matt & Dan over today. They were a delight to have on site...polite, helpful, kind, hard working & skilled at their trade....if only all fitters/builders were made this way! They went above and beyond & even adjusted our front door as they noticed it was out of alignment - we are so grateful they did this for us and I cannot emphasise enough how kind & helpful they both were. We did thank them personally but thought it very important that you know - they are both a credit to the company.
Hi Chris, Window/door fitting going well. Your fitters are a good bunch and being very helpful; doing exactly as I ask regarding fitting.
Thanks very much Ross for the Aluminium Folding Sliding Doors. They are great, we're very happy with them! A friend bought some cheaper ones from another company and already they're regretting it, whereas our doors are still shutting with a satisfying 'clunk' and still look stunning!
Dear Duncan, Just to let you know that we are so pleased with our windows and bifold doors. I attach a photo of same but will take a better one once the building site has been cleared a bit!! The men who fitted them worked so hard to fit them all in a day. Please express our grateful thanks to them for the professional way in which they carried out the work.
Hi Toby, Just to let you know that the lads have finished the installation and have left. They have done an excellent job and were very professional and helpful throughout. I have to say that I am delighted with the choice of product and am really pleased with the quality. Many thanks for all of your help, I will certainly be recommending Kloeber at every opportunity. Thanks again
Connor, The doors look really smart, I am really glad I made the choice that I did and the team who came to fit the doors did a very efficient job. Thank you for your and your colleagues help in making it such a painless process from start to finish!
Hi Chris, Just wanted to say that apart from 20 mins rain, yesterday's install went really well. Mark, Mark and Wayne were gents. Really chuffed with the doors, we love em. Thanks again for getting straight back to all my emails, thanks to the Guys and Mark for checking the install quality with me.
Hi John, I have installed the doors and the whole thing went in like a dream, and simple to do - brilliant - delighted!
To All The Staff, We wanted to say a big thank you for your amazing door. We, and all our neighbours, love it. It has changed the look of our property. We would also like to thank the fitters who came, they were polite, helpful and knew what they were doing. We will recommend you to anyone, so many thanks. If you would kindly send us a brochure of all the windows that you do we would be grateful as that seems to be the next project. Once again many thanks for a truly beautiful door.
Hi Chris, , Hope you are well. Our news is that our joiner installed it yesterday and it is awesome. Looks great and is an excellent system. he commented that it is the BEST quality that he has ever fitted!!
Hi Shane, I do appreciate all your help, you are all so kind, the best company I have dealt with!
Dear Sir, I have just had my new Kloeber Front Door fitted yesterday, and I wanted you to know how extremely pleased with it I am. It looks fabulous. I just love it. I wanted to particularly compliment the service I received from Darren in the Installation department. When Mal and Wayne came to fit my door, there were a few tiny problems - but communicating with Darren and his level headed, professional and sensible approach was a stress free experience. In the end all was sorted out and the door was fitted beautifully. I thank you for all your help, and congratulate you on the fine craftsmanship that your doors have.